Widgets
This section describes the widgets associated with the Aging Incidents dashboard.
Aging Incidents
This widget provides a detailed view of open service incidents categorized by their aging duration and escalation status.
The report supports detailed analysis of individual service orders by tracking revenue, costs, billing progress, meter amounts, and shipped or returned quantities.
These columns are displayed in this widget:
- Site
- The site from where the service incident is registered.
- Customer
- The customer associated with the service incident.
- Ship To
- The Ship To name of the customer associated with the service incident.
- Incident Number
- The service incident number.
- Incident Description
- The description of service incident.
- Owner
- The name of the service incident owner.
- Status
- The status of the service incident.
- Priority Code
- The priority code of the service incident.
- Aging Days
- The aging days of the service incident.
- Aging Bucket
- The aging bucket to which the service incident belongs.
- Last Escalation Date
- The last escalation date for the service incident.
- SLA Due Date
- The SLA due date for the service incident.
- Incident Creation Date
- The date on which the service incident is created.