Widgets

This section describes the widgets associated with the Incident Management dashboard.

Incidents By Priority vs Status

This widget displays the distribution of service incidents based on the workflow status and assigned priority level. The KPI monitors incident workload by resolution stage and identifies incident severity and urgency. The KPI provides visibility into high-priority incidents requiring attention and supports effective incident management and operational prioritization.

Incident Activity Trend Created vs Closed

This widget compares the number of incidents opened versus incidents closed in a selected time-period. The KPI analyzes incident management trends, monitors workload compared with resolution activity, and evaluates incident handling effectiveness. The KPI provides visibility into incident closure rates when compared with newly created incidents.