Service Order Performance

Use this dashboard to provide a provide a centralized, real-time view of project status, progress, risks, and key performance metrics. The dashboard integrates the ERP data into insights and provides visibility into payable management trends, vendor performance, procurement effectiveness and reduces dependency on manual reporting. The users can monitor operational efficiency, service quality, and compliance with defined service levels.

The dashboard identifies the key metrics such as total service orders, completion rates, pending and overdue orders, average resolution time, SLA adherence, workload distribution, and team productivity.

The service order dashboard displays information based on these KPIs:

Gross Margin Amount
Gross Margin %
Total Cost
SRO Revenue

These are the filters in this dashboard:

Entity
Site
Year
Year/Month
Customer
Service Order Number
Service Order Type
Service Order Status
Bill Type
Partner

This dashboard uses these widgets to view the required data:

Revenue Growth vs Cost Trend
Break up of Cost