Widgets

Created vs Resolved Service Orders

This widget compares the number of new service orders raised with the number of service orders completed during a selected time period. The KPI evaluates service workload, operational efficiency, and the ability to manage and close incoming service requests.

SROS By Type

This widget organizes service request orders (SROs) based on service type and compares the number of open and closed orders within each category. The KPI evaluates workload distribution, service demand, and closure performance by service request type.

This KPI indicates the service request types with higher backlog levels, identifies areas that require operational focus, and supports monitoring of service efficiency by order type.

Open SROS By Age Bucket

This widget organizes open service request orders

(SROs) based on the time they are open. The KPI monitors service backlog aging, identifies long-pending orders, and evaluates service resolution efficiency.

The KPI organizes open orders into predefined time buckets and provides visibility into potential SLA risks, operational delays, and priority areas for service turnaround improvement.

Top Customers By Service Volume

This widget identifies customers with the highest number of service orders and compares the associated billed revenue within a selected period. The KPI analyzes customer contribution to service operations by comparing service demand and revenue generation.

The KPI identifies high-value customers, supports customer performance analysis, and identifies accounts that contribute significantly to service workload and business revenue.

Top Units By SRO Frequency

This widget identifies the unit types with highest number of

Service Request Orders (SROs) within a selected period. The KPI analyzes service demand by unit, identifies maintenance-intensive or frequently serviced equipment.