Customer Complaints Dashboard
Use this dashboard to display the total number of quality-related complaints that customers report during the selected period based on the applied filters.
These are the filters in this dashboard:
- Site
- Year
- Year/Month
- Customer
- CAR Number
- CRR Number
- Complaint Type
This dashboard consists of these columns:
- Site
- The location where the customer complaint record is created.
- CCR Number
- The unique identifier assigned to each customer complaint record.
- Complaint Type
- The category of the customer issue such as complaint, inquiry, or feedback.
- CCR Action Type
- The action type defined to address the complaint
- Cause Description
- The details about the underlying reason identified for the complaint
- Complaint Description
- The issue reported by the customer
- Customer Satisfaction
- The customer feedback after resolution
- Customer
- The customer associated with the complaint
- Customer Number
- The unique identifier assigned to the customer
- Item
- The product or part related to the complaint
- Contact
- The contact person associated with the complaint
- Create Date
- The date when the complaint record is created
- Assigned Date
- The date when the complaint is assigned for action
- Closed Date
- The date when the complaint record is closed