Aging Incidents
Use this dashboard to provide an interactive view and real-time visibility into open service incidents categorized by the aging duration. The dashboard integrates the ERP data into insights and provides visibility into payable management trends, vendor performance, procurement effectiveness and reduces dependency on manual reporting.
The users can track open incidents in different aging buckets, identify overdue and high-risk cases, monitor escalation status, and assess resolution timelines by consolidating aging incident data into a single analytical view.
The dashboard improves project visibility, supports informed decision-making, strengthens risk and issue management, and supports proactive prioritization and escalation of unresolved incidents. The dashboard supports reduction of service backlogs, improvement of resolution efficiency, maintenance of service level agreement (SLA) compliance, and improvement of overall service performance.
These are the filters in this dashboard:
- Entity
- Site
- Year
- Year/Month
- Working Order Status
- Reference Type
- Incident Number
- Customer
- Aging Bucket