Troubleshooting

This table displays the troubleshooting of customer order creation process:

Issue	Cause	Review Center Tab	Solution
Purchase Order Number not extracted	Poor scan quality or missing PO reference.	Missing Information	Update the missing value through Review Center and reprocess.
Price mismatch	Customer-submitted price differs from CSI pricing.	Needs Action	Update the price to match the correct CSI price and resubmit for reprocessing.
Duplicate purchase order	A Customer Order already exists for the extracted PO Number.	Failure	No new order is created. Review the existing order and take manual action only if it was created incorrectly.
Non-purchase order document	IDP classifies the document as not being a PO.	Failure	Record is routed to Failure and customer order is not created.
Multiple POs on a single page	Automation does not support multiple purchase orders on the same page.	Failure	Separate purchase orders before processing or handle manually.
File size greater than 25 MB	Attached PDF exceeds the supported file size.	Failure	Record is moved to Failure and cannot be reprocessed further.
Unsupported item lines	Document contains non-inventory or planned items.	Missing Information	Unsupported lines move to Invalid Lines; remove them and resubmit.
Significant handwriting	IDP may not accurately extract heavily handwritten information.	Missing information/Needs Action	Review and correct extracted details manually where needed.

Issue	Cause	Solution
Purchase Order Number not extracted	Poor scan quality or missing PO reference.	Update the missing value through Review Center and reprocess.
Price mismatch	Customer-submitted price differs from CSI pricing.	Update the price to match the correct CSI price and resubmit for reprocessing.
Duplicate purchase order	A Customer Order already exists for the extracted PO Number.	No new order is created. Review the existing order and take manual action only if it was created incorrectly.
Non-purchase order document	IDP classifies the document as not being a PO.	Record is routed to Failure and customer order is not created.
Multiple POs on a single page	Automation does not support multiple purchase orders on the same page.	Separate purchase orders before processing or handle manually.
File size greater than 25 MB	Attached PDF exceeds the supported file size.	Record is moved to Failure and cannot be reprocessed further.
Unsupported item lines	Document contains non-inventory or planned items.	Unsupported lines move to Invalid Lines; remove them and resubmit.
Significant handwriting	IDP may not accurately extract heavily handwritten information.	Review and correct extracted details manually where needed.