Troubleshooting

  • Authorize IONAPI and Microsoft Office 365 in RPA Management > Manage > Authorization.
  • Ensure the RPA version is compatible with the process.
  • Verify that the job is enabled to run in serverless mode.
  • Verify that the Microsoft Graph and IONAPI toggles are enabled for the job.
  • The Infor RPA provides complete information from the RPA Job start to completion. This information can be retrieved from the log file located in the working folder structure.
  • When an RPA job is run every day, one log file is created in the working folder structure. The name of the file follows this format:SiteConfiguration + "_" & date in ddMMyyhhmmss + "_" + Random String+ "_"+Current DateTime + ".txt"

    For example: C:\ CSIPOLinePriceChange \Logs (Configured folder provided in argument)

    Note: When the job is run in serverless-architecture, the files are stored in a temporary directory which is not displayed.

    For example:/tmp/CSICOAutomation

  • For every run RPA logs the start time, number of emails to be processed, File name, Necessary values, about the PO information, about Infor AI details (which we are using to allocate lines), status of IDM, Inbox, Data Lake