Adding a Reason/Resolution Note for an Incident (Mobile)
On the Appointment Detail - Service form, select Reason/Resolution to open the Incident Reason/Resolution - Service form, filtered for the current incident.
The SRO, line, and operation numbers and descriptions are displayed.
Select Add.
To add a reason note, select the general reason code to use. Reason codes are maintained on the Service Reasons back office form.
Optionally, select a specific reason code.
In the Reason Notes box, specify any notes describing the reason for the service order.
To add a resolution note, select the general resolution code to use. Resolution codes are maintained on the Service Resolutions back office form.
Optionally, select a specific resolution code.
In the Resolution Notes box, specify any notes describing how the service order was resolved.