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SyteLine Service Mobile App User Guide
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About this guide
Getting started
Quick start for non-Infor O/S Portal users
Back office system configuration
Setting permissions and licensing
Known limitations
Installation
Installing the app
Configuration
Configuring the app to connect to the back office
Useful back office forms
General navigation
Using the Home page
Using the Main menu
Using the Action menus and Action buttons
Using the Toolbar buttons
Using the Search options
Data access and synchronization
Offline data
Infor O/S offline sign in
Deleting data
Synchronization conflict indicators
Resolving a synchronization conflict
Primary service flows
Appointment-based service flow
Incident-based service flow
Service order-based service flow
Adding and viewing service order planned transactions
Additional functionality
Using the supporting forms
Credit card authorizations
GPS tracking
Attachments
Adding notes
Printing a work order
Changing sites
Changing the company logo
Extending mobile data
Adding custom fields to an existing form
Adding a new form and data
Adding a linked child form
Troubleshooting
Server Error: 404 messages
IDO Error: Read or write access
Error: Invalid credentials
Sync Conflict: Method Not Allowed
Error: Error occurred processing a request
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