About Dunning Letters
A dunning letter is a notification sent to a customer, stating
that the customer is overdue in paying an account. Dunning letters typically occur in
stages, progressing from polite reminders to more strident demands for payment, if the
customer continues to be non-responsive. Dunning letters are triggered when specific
time thresholds are met. These thresholds are specified when you create your dunning
stages.
In addition to escalating letters, fees may be applied to an invoice at various thresholds, either as a set amount or as a percentage.