Processing Returns with Point of Sale
During processing, a credit memo is created to reverse the invoice, and a debit memo is created to reverse the payments. To process a a return through the Point of Sale (POS) feature, perform these steps:
- Find and reverse the original order
- Verify and finalize the information
Note: These steps
assume that you are logged into a cash drawer and at least one Point of
Sale material order entry is already in the system. The customer now wants
to return the original purchase. For more information on logging into
cash drawers or entering orders in POS, see Processing
Orders with Point of Sale.