Coverage Basis, Incident Priority Code
The coverage basis is used to define the hours that are considered when using the days/hours until value when setting warning, due, and follow-up dates on Incidents.
Valid options are:
- All Hours: All 24 hours of all days are included as coverage time.
- Business Hours: Only the time ranges for each day of the week defined on the Other tab of the Service Parameters form are included as coverage time.
- Contract Coverage Hours: Only the time ranges specified on a valid customer contract are included as coverage time.
Note: If
Contract Coverage Hours is
selected but no contract is found for the customer/unit, then business hours
will be used.
The Service on Holidays check box on the Service Parameters form affects whether specified holidays are included or excluded from the priority date calculation for Business Hours and Contract Coverage Hours. For example, All Hours means all, regardless of holidays.