Running the Service Order Outstanding Exchanges Report

Use the Service Order Outstanding Exchanges Report to generate a list of all advance exchanges that are currently overdue. This list can be used by customer service professionals to bring closure to exchanges that have not been credited. Follow these steps to run the report:

  1. Open the Service Order Outstanding Exchanges Report.
  2. For these fields, select the range of values to include in the report:
    • SRO
    • Line
    • Oper
    • Bill Manager
    • Customer
    • Unit
    • Item
    • Start Date
    • Open Date
    • End Date
    • Due Date
  3. Click Preview to view an output of the report before printing.
  4. Click Print to run the report and print the output.
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