Using the Inbox - Service Form

On the Home Page - Service form, select View Messages to open the Inbox - Service form.

The grid lists all the messages in the current partner's inbox.

Select a record in the grid to view detailed information about the message.

The Message tab shows basic details about the selected message.

The Response tab is enabled if the message was sent from an Application Event that requires a response from the recipient. Typically, the question to which recipients might be asked to respond is presented in the Question field. Select the correct response from the Choices options.

For messages generated by the system in response to an event handler, the Variables tab shows information about any event variables associated with that event handler.

Optionally, select Mark As Read to mark the selected message as having been read. The message will no longer be bold in the grid.

Optionally, select Reply to reply to the sender. The Send Message - Service form is opened with the To and Subject lines populated.

Optionally, select Reply All to reply to the sender and anyone else included in the message. The Send Message - Service form is opened with the To, CC, and Subject lines populated.