Sending an Email to Portal Users

You can use the Communication Wizard to send email communications to users of the SyteLine Customer Portal. Only those who select Special Promotions/Announcements in their User Profile will receive these communications.

Microsoft Word templates with mail merge fields are not available for email communications to portal users.

  1. In the Communication Wizard, select News, Promotion, or Other Communication from the Communication Type field.
  2. Select the Portal Users check box.
    The Communication Method field will auto-populate as Email.
  3. Click Next.
  4. Type your message in the Message body.
  5. Specify the Subject.
  6. Click Next.
    The communication will be created and the Application Event System (AES) sends the email to the portal users.
  7. Optionally, select an interaction Topic, Type, and Note.
  8. Click Finish to close the form.
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