Behind the scenes

This is what happens in the system when you synchronize the data from either Outlook or SyteLine, or when you open an e-mail relating to a customer you designated in Outlook as a SyteLine customer:

The add-in communicates through the IDO Web Service on the SyteLine utility server, enabling Outlook to make calls over the Internet to load (that is, read from) or update (write to) SyteLine IDO collections. The data result set is returned to Outlook through an XML interface over HTTP using SOAP protocol.