Diagnostics Support in Web Clients

The web clients do not support the same set of diagnostics tools that are supported in the smart client. However, if you need to use diagnostics capabilities on the web server, use this procedure:

  1. On the web server for the web client, edit the user preferences XML file for the user to be granted diagnostics privileges.

    These files are located in the C:\ProgramData\Mongoose folder. ProgramData is a hidden folder, so you will need to unhide it to see the folder and its contents. Each user preference file uses this naming format:

    appNamePrefsuserName

    where:

    • appName is the name of your Mongoose-based application.
    • userName is the user ID of the user being given diagnostics privileges.
  2. Find the section in the XML file for "Diagnostics".
  3. Enable the settings you want by changing the value of the elements from 1 to 0.
  4. Run the Log Monitor:
    • For a Windows Server 2008 machine, select Start > All Programs > Infor > Tools > Log Monitor.  
    • For a Windows Server 2012 machine, find Log Monitor under Apps.

Now, when the user logs in to a configuration for that application, the Windows client diagnostics data displays in the Log Monitor.

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