Setting the Interval for the Inbox new message notification
There are three ways to set the interval at which the Inbox is to be
checked for new messages:
- In the User Preferences, under the Event Systems tab, select the interval from the Check for new
messages every drop-down list.Note: If None is selected, the system does not check for new messages.
- The interval can be set for both tenant level and farm level.For tenant level, set the value of the Check for New Message Interval process default, in the Process Defaults form. The process default is retrieved by the LoadIDOCollection method.Note: The value for the process default must be a positive integer. To disable the process default, delete the row.
For farm level, the interval is set from the GetFarmMessageInterval method in the IDO Method form.
A notification is displayed as a dialog when the event is triggered, and the number of new messages increments if the Inbox notification message remains opened.
If the interval is defined in the User Preferences, tenant, and farm, the highest value among the three is the final interval the system follows, as shown in this sample matrix:
| User Preference | Process Default Tenant | Process Default Farm | Final Interval |
|---|---|---|---|
| 10 minutes | 5 minutes | 15 minutes | 15 minutes |
| 5 minutes | 15 minutes | 10 minutes | 15 minutes |
| None | 10 minutes | 20 minutes | Disabled |
| Null or Blank | 5 minutes | 10 minutes | 10 minutes |
| 10 minutes | Not defined | 5 minutes | 10 minutes |
| 5 minutes | 15 minutes | Not defined | 15 minutes |
| 10 minutes | 1 minute | 5 minutes | 10 minutes |
| 10 minutes | 5 minutes | 2 minutes | 10 minutes |
| Null or Blank | Not defined | Not defined | Disabled |