Reports do not print

Symptoms

Runtime users cannot print reports.

Possible solutions

• Make sure the Infor Mongoose TaskMan service is started on the application (utility) server.
• Verify that TaskMan is set up as a Windows service that logs on as with a user account created to access printers.
• Verify that the user account configured as the owner of the Infor Mongoose TaskMan service has print privileges under Windows for the default printer, plus all printers listed on the Report Options form.
• Verify that a default printer has been configured for the server on which TaskMan resides.
• If the report being printed requires a printer other than the default printer on TaskMan's server, verify that the correct printer is defined for the report on the Report Options form.
• Verify that the user account that was used to run the Infor Mongoose TaskMan service is the same user account that was used to map the printers on the TaskMan machine.
• Verify that the printer was mapped using the printer name, not the share name.
• Use SQL Profiler to verify that only one instance of TaskMan is monitoring the application database. See Using SQL profiler to trace TaskMan instances.