Requesting the license on the Infor Support Portal

After you have completed the license worksheet(s), customers with on-premises installations can log in to the Infor Support Portal and follow these steps to request a license:

  1. Select Resources > Request a Software Key > Key Request.
  2. Click Browse and specify your customer ID.
  3. Select your product line (CloudSuite, Business or Industrial).
  4. In the Key Request Reason field, specify whether the license key is Permanent or Temporary. Temporary keys are generally used for testing purposes. Demonstration/evaluation is intended only for sales purposes.
  5. Specify the rest of your contact information and click Next.
  6. In the Key Length field, specify the amount of time the license key is valid: the number of months, 1 year, or Permanent.
  7. In the Key Start Date field, specify the date when the key starts, if it is different from the current date.
  8. The form lists the modules you are entitled to, based on the SKU. Use the information from your User Licenses and Module Licenses worksheets (above) to select the modules and specify the user count for each module. To include a module in the license key, change No Key Required to Yes, Key Required. Confirm the release number.
    Note: The form does not list multi-site modules. See the Additional Information worksheet for information on specifying multi-site users.
  9. Click Next and specify environment details from your Environment Information worksheet (above). These details are used to generate your key, so please ensure that they reflect the environment where you will install the new key.
  10. In the Additional Information field, provide any clarification on your request that you believe is important. For example, you can specify requests for multi-site users or Configuration licenses here. See the Additional Information worksheet (above).
  11. Carefully review the information before you click Submit.