Sending APS Files to Support

If you need to send APS data to Infor Support:

  1. Open the APS Support Files form.
  2. (on-premises only) Specify the Upload URL provided to you by Infor Support, or leave the field blank to save the archive locally. If you do not know your URL, contact your Infor Support representative.
  3. (on-premises only) Specify the File Name Prefix, which Infor will use to help identify your data. Typical prefixes are company, or subdivision, names.
  4. Select Gather Error and Trace Files to include Planner and Scheduler error and trace files in the archive.
  5. Select Generate APS Data Files to include the contents of the SQL tables that are used directly by APS.
  6. Specify an alternate set of planning data, or accept the default production plan (alternative 0).
  7. (cloud only) Press Submit Task to create the archive and send it to Infor Support.
  8. (on-premises only) Press Submit Task to create the archive and either send it to Infor Support or save it locally. After each archive is sent to Support, it is deleted from the local machine.
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