Returning a Single Check

  1. Contact the customer and determine a course of action. A new check may be collected or the returned checks re-deposited.
  2. Open the Bank Reconciliations form.
  3. Filter by the bank that failed to accept the check.
  4. Using your bank records, search for the deposit date that matches the rejected check's deposit date.
  5. Select the Returned Check check box in the grid (if this field is disabled, save record, then check this box).
  6. If applicable, select the Generate Returned Check Fee check box, and add information for the Returned Check Fee Type and Returned Check Fee Value fields.
  7. Open the Returned Checks form and process the appropriate bank code. A message will display indicating that the utility was successful.

    For more information about what happens on this form, see Processing Returned Checks.

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