Ship Hold

This check box is available on the Customer Orders and Customer Ship-Tos forms. When selected, it prevents orders from being shipped until the check box is manually cleared. A message is displayed in SyteLine when users try to ship an order that is on Ship Hold.

If you select this option on the Customer Orders form, then only the current order is put on Ship Hold.

If you select this option on the Customer Ship-Tos form, the check box is also selected automatically on the Customer Orders form for all new orders for the customer. This prevents shipment of all orders to the selected ship-to address.

You can set this option manually any time you want to prevent shipment of orders. The option is set automatically if someone registers to use the Customer Portal and a tax code is not available in SyteLine for their shipping address. In this case, an alert is published for subscribers to TaxCodeEvaluationAlert. When you receive the alert, you must enter a tax code for the customer on the Address Tax Code Defaults form, the Customer Ship-Tos form for each ship-to record, and on any existing orders for that customer. You must also clear the Ship Hold check box on the Customer Ship-Tos form and on the Customer Orders form for any orders created for the customer.

For more information about tax codes, see Address Tax Code Defaults.