Problem Code, Range
Enter the range of problem codes for which RMA records should be included in this report.
EXAMPLE: If you have defined a problem code of WRG for "wrong shipment sent," you can create a report of all RMAs generated as a result of this particular problem.
EXAMPLE: If you have several codes describing quality problems, all starting with Q, you can search for this entire range of problem codes to discover how many RMAs are the result of quality problems.
Problem codes are completely user-defined, and can be used for any tracking purpose you choose.