Order

Enter the order number of the original order for which material is now being returned, if known. This field is not required. Material can be returned and credited whether or not the rejected material can be linked to an original customer order, or even to an item from the Items form.

The system displays warnings for the following conditions:

• The material has not been shipped yet.
• The order referenced does not exist.
• The customer associated with the referenced order is different from the customer initiating the RMA.

These warnings are informational only. the system will not prevent you from processing the RMA despite the warnings if you choose. However, the system will not allow you to enter a Quantity to Return on the RMA if it references a valid CO and line, and that CO line has not been invoiced.