Order Line

Enter the line number of the original customer order for which material is now being returned, if known. This field is not required. Material can be returned and credited whether or not the rejected material can be linked to an original customer order and line number, or even to an item from the Items form.

The system will not allow you to enter a Quantity to Return on the RMA Line Items form unless you have referenced a valid CO number and line, and that CO line has not been invoiced.

When entering an RMA assigned to an order, the RMA field on the Customer Order Lines form is not populated by filling this information in on the RMA line item. The RMA field on the Customer Order Lines form is only populated when the customer order line/release is generated as a replacement order.