Evaluation Code

Evaluation codes are user-defined, and can be used for any tracking purpose you choose. Evaluation codes track issues at the line item level.

On the Evaluation Codes form, enter codes of up to three characters that the system will use to track customer issues with returned material.

On the RMA Line Items form, enter up to three evaluation codes that identify your assessment of returned material.

EXAMPLE: If you have defined an evaluation code of NRC - not recoverable for merchandise that is so damaged that it cannot be reused, you can track which RMAs are associated with returned merchandise that is badly damaged.

You can identify RMAs sharing specific evaluation codes through the RMA Status Report.