Creating a Disposition Entry for the RMA Line

To create a disposition entry for each RMA line:

  1. In the RMA Item Dispositions form, create a new disposition record.
  2. Specify your RMA and line for disposition. In the lines section, values for the item, quantity to return, Use Disposition Process, and disposition code are defaulted from the RMA line.
  3. Specify the disposition code and the quantity to be dispositioned. Disposition codes are created on the Disposition Codes form.
  4. If a serial number should be preassigned to the returned item, click Serial Numbers to open the modal RMA Item Serials form. Assign the number and return to the parent form.
  5. In the Return To Vendor section, specify the vendor of the item.
  6. Save the record. The Qty Disposition field for the line is updated to show the quantity to disposition.
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