Sending a Replacement

On the RMA Line Items form, do the following:

  1. Find the RMA header and line information for which the new material will be a replacement.
  2. On the Replacement Lines tab, select an item and a replacement quantity.
  3. (Optional) If the material being sent as a replacement has been repaired, select the Repair check box.
  4. (Optional) Attach this replacement to an existing customer order by entering the order number in the Order field. Or, you can accept the order and line number chosen by the system when you generate the replacement order.

    In either case, the system generates the line number.

  5. Click Actions > Save.
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