Reversing an RMA Credit Memo

If an RMA return transaction was processed in error, and the credit memo has not been printed, you can reverse the transaction by entering a negative quantity:

  1. Select the RMA number and then click the filter button.
  2. Change the transaction date.
  3. Click the Add button and add the negative quantity record. You must supply a reason code.
  4. After the credit memo has been printed, negative return transactions are not permitted. RMA reversal must be done manually.
  5. Enter a manual debit memo in the Invoices, Debits and Credit Memos form for the credit amount.
  6. Enter a miscellaneous issue against the item returned on the RMA to reverse the received amount.
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