Deleting a Customer Order

To delete a customer order:

Open the Customer Orders form.
Find the order that you want to delete.
Select Actions > Delete.
The system prompts you to confirm the deletion. When you do, the system flags the record with a (d) but does not actually delete it until you save the form.
Select Actions > Save. If the following conditions have been met, the system deletes the record.

Note:

For all line items, the quantity invoiced must equal the quantity shipped.
Also, the order header status must be History.
Otherwise, if the quantity shipped is zero, the quantity ordered can be changed to zero and the order then deleted.

If the above conditions have not been met, the system displays a message. You must make corrections as indicated before you can delete the record.

To delete a range of customer orders, use the Delete Customer Orders form.