Generating the Order Entry Exception Report

Using the Order Entry Exception Report you can determine whether a customer's credit limit is exceeded, the order quantity is zero, or the unit price is different from the calculated price. This report is used by supervisors and managers to easily locate orders that have processing errors.

For each customer, this report includes the credit limit, the on-order balance, and each exception order requested. In addition, this information is include for each customer order (CO):

  • line/release number and status
  • item
  • quantity ordered of the item
  • price
  • corresponding exception message.

The report is sorted by customer number.

This report generates a price-exception message when the expected unit price does not match an existing CO ship record unit price. The CO ship record unit price is created only through the CO shipping transaction and contains the unit price at the time of shipping.

The Incorrect Price message indicates that the line item price did not match the expected price. The Incorrect Ship Price message indicates that the CO ship price did not match the expected price.