Processing a Return as a Credit Memo
To process a return by generating a credit memo, use these steps:
- Create and post the credit memo using the standard process.
- If Auto Return is selected on the Credit Card Interface Parameters form, the system generates a credit on the customer credit card for the amount paid on the original invoice, and you can skip the next step.
- If Auto Return is not selected, you must manually apply the credit memo to the applicable invoice. On the A/R Posted Transactions Detail form, select the new credit memo and click . Use a reference of Invoice with the applicable credit memo number.