Notify Portal Incident Created - Workflow Event Handler
Use this event handler to automatically notify SyteLine users when a portal user enters a service incident record, and to notify the portal user that their request to log a new incident has been received.
To receive this notification, SyteLine users must be subscribed to the PortalIncidentAlert publication. The notification can be an external email and a message sent to the SyteLine Inbox form.
Notification Text
This is the text of the notification that is sent to the SyteLine user:
To: sluser
Subject: Portal - Incident IncidentNum has been added
Body: Incident IncidentNum was entered on the Portal by User portaluser.
This is the text of the notification sent to the portal user:
To: portaluser
Subject: Incident IncidentNum has been added
Body: We received your request to log a new Incident. Incident number is IncidentNum.
Variable Information
| Variable | Description |
|---|---|
| sluser | The SyteLine user who subscribes to this alert. The user's primary email address (from the Users form) is used. |
| portaluser | The Customer Portal or Reseller Portal user who enters the incident record. |
| IncidentNum | The system-assigned ID number assigned to the new incident record. |
Associated Event and IDO
The event IdoPostInvoke for the FSIncidents IDO triggers this notification.