Notify Portal Incident Created - Workflow Event Handler

Use this event handler to automatically notify SyteLine users when a portal user enters a service incident record, and to notify the portal user that their request to log a new incident has been received.

To receive this notification, SyteLine users must be subscribed to the PortalIncidentAlert publication. The notification can be an external email and a message sent to the SyteLine Inbox form.

Notification Text

This is the text of the notification that is sent to the SyteLine user:


To: sluser
Subject: Portal - Incident IncidentNum has been added
Body: Incident IncidentNum was entered on the Portal by User portaluser.	

This is the text of the notification sent to the portal user:


To: portaluser
Subject:  Incident IncidentNum has been added
Body: We received your request to log a new Incident. Incident number is IncidentNum.

Variable Information

Variable Description
sluser The SyteLine user who subscribes to this alert. The user's primary email address (from the Users form) is used.
portaluser The Customer Portal or Reseller Portal user who enters the incident record.
IncidentNum The system-assigned ID number assigned to the new incident record.

Associated Event and IDO

The event IdoPostInvoke for the FSIncidents IDO triggers this notification.