Allocated to Customer Orders

This field displays the total quantity of an item which customers have ordered but you have not shipped for all open customer orders (that is, those customer orders with a status of Ordered or Stopped).

This field displays only the demand; the system does not actually reserve a quantity for the customer. The Rebalance Item Allocated to Order utility recalculates this amount. This amount increases when you enter a customer order line/release with a status of O. It also increases when you change the status of a line/release to O or increase the quantity ordered or released on a customer order.

The Allocated to Customer Orders quantity decreases when you ship an order or when you decrease the quantity ordered or released. This quantity also decreases when you change a customer order line/release status to Filled or Completed with a balance due.

Note: The Allocated to Customer Orders field is updated only for EDI transactions once the EDI order is posted. Thus, the quantity ordered for an EDI Customer Order is not reflected in the Allocated Order field until the order is first posted.