This topic describes the features of the Workbench Suite.

The workbenches combine navigation forms, critical numbers, and DataViews to present information. Manager workbenches are accessible by managers, and regular workbenches are available to all users. The regular workbenches use the DataView style to present information.

The Customer Service Manager Workbench is designed for a manager to monitor customer service and make improvements.

The Inventory Manager Workbench is designed for a manager to monitor inventory planning, general stockroom activities, transfer order management, order fulfillment, and physical inventory control.

The Service Manager Workbench is designed for a manager to monitor sales team quotes, billing preparation and review, customer satisfaction, expense approval, and general resources.

Because of the varied nature of critical numbers, security is handled through a combination of base application security permissions and critical number category and user permissions.