Setting up online help for local access

By default, the Infor Mongoose core help is available on docs.infor.com. This help includes information about the latest updates to the application and the latest translated help.
Note: Infor Ming.le ICUA context-sensitive help app for this application only works with the help on this website.

However, in some cases, you might choose to store and access your help locally or on premises, if:

  • Your company's firewall does not allow access to outside websites
  • Your company is not automatically upgrading your application on a regular basis, and you prefer not to see information about new features that you do not yet have installed

For these cases, you can download and access your help on premises. Be aware that this help is never automatically updated. You must manually download later versions as required.

If you choose to use a specific, on-premises version of the on-premises help rather than the most current help on docs.infor.com, perform these steps:

  1. Download the help files to a local drive:
    1. In Mongoose portal or Infor Support Portal, see the section for help downloads.
    2. Select and download the MongooseCore.zip file for your version.
      Note: Both download locations include the most recent versions of the help. If you do not see the version you require, request assistance from Infor Support.
    3. On the application server, navigate to C:/inetpub/wwwroot and look for the mg/10.x/en-us/mongooseolh subfolder.
      Note: If this subfolder does not exist, create this subfolder. If the subfolder exists, delete any files in this subfolder. Also, if you have an mg folder that is named using upper case letters, such as MG, you must rename the folder using lower-case letters.
    4. Unzip the MongooseCore.zip file directly into the C:/inetpub/wwwroot/mg/10.x/en-us/mongooseolh folder.
      Note: Do not install the file into any subfolder under that folder.
  2. Configure the help URL:
    1. On the application server, open the Configuration Manager utility.
    2. Click the Applications tab.
    3. Select your application ID and click Edit.
    4. In the Edit Application dialog box, select the Options tab.
    5. In the Help Server URL field, specify https://appServer/mg/10.x/

      where appServer is the name of the application server where you unzipped the help.

      Note: Ensure you include the final forward slash in the path.
    6. In the Subfolder field, specify mongooseolh
    7. In the Help Start Page field, verify that the value is default.html.
    8. To close the Edit Application dialog box, click OK.
    9. Clear the IDORuntimeService cache so that new logins can pick up the changes.
    10. Close the Configuration Manager.
  3. On a client, open your web browser, clear the cache, and allow popups.
  4. To verify that the help is working:
    1. On a client, sign in to your application.
    2. Select Help > Contents and Search.
    3. Verify that the help contents display in your browser window.
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