About the help URL

By default, the Infor Mongoose help is available on docs.infor.com. This help includes information about the latest updates to the application and the latest translated help.

Note: Infor Ming.le ICUA context-sensitive help app for this application only works with the help on this website.

Configurable structure of the help URL

Note: The settings described in this section are normally configured at installation and must not be changed. You normally need to change these only if you are redirecting your help access from a local or on-premises setup to the default help access from docs.infor.com.

The default help URL is:

https://docs.infor.com/product/version/culture/folder/default.html

Note: This URL is basically the same for individual help topics. The only difference is the filename. Instead of default.html, it looks similar to this: lsm1454147636124.html

The help URL is set in Configuration Manager. You must open the Edit Application dialog box, then set up the help information on the Options tab.

The different segments of the default help URL are generated by different settings within your application:

  1. The base URL, https://docs.infor.com/product/version, contains this information:
    • The first part of the base URL, which is https://docs.infor.com

      This URL is set up in the Help Server URL field of the Configuration Manager.

    • The product code or the abbreviated form of the product name, for example, mg for Mongoose.
    • The version for which the help is produced, for example, 10.x
  2. The culture or the language code, for example, en-us for U.S. English

    This setting is based on the system language being used for your application.

  3. The folder or the name of the subdirectory on docs.infor.com in which the help files reside, for example, mongooseolh for Mongoose

    This setting is made in the Subfolder field of the Configuration Manager.

  4. The default.html is taken from the Help Start Page field of the Configuration Manager.

    In virtually all cases, this should be default.html.

Configurable structure of the help URL for local access

When configuring the help URL for local access, typically for an on-premises setup, the URL can be broken down into separate segments, each of which must be set up separately, similar to this URL:

https://appServer/product/language/culture/default.html

Note: This URL is basically the same for individual help topics. The only difference is the filename. Instead of default.html, it looks similar to this: lsm1454147636124.html

The different segments of the default help URL are generated by different settings within your application:

  1. The base URL, https://appServer/product contains this information:
    • The appServer where the help files are installed

      This server is typically the same server on which your Mongoose software is installed.

    • The product folder in which the help files are installed

      This folder is typically called Mongoose and is located in the inetpub/wwwroot/... directory on your C: drive, or the drive you have Mongoose installed on.

  2. The language and culture values are supplied automatically, by settings from your installation.
  3. The default.html setting is taken from the Help Start Page field of the Configuration Manager.

    In virtually all cases, this should be default.html.

Note: For local access of the help, the Subfolder field in the Configuration Manager is not used and should be cleared.
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