Sending APS Files to Support

If you need to send APS data to Infor Support:

  1. Open the APS Support Files form.
  2. Select Gather Error and Trace Files to include Planner and Scheduler error and trace files in the archive.
  3. Select Generate APS Data Files to include the contents of the SQL tables that are used directly by APS.
  4. Specify an alternate set of planning data, or accept the default production plan (alternative 0).
  5. Press Submit Task to create the archive and send it to Infor Support.
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