Responding to System-Generated Messages

If the message is the result of a system-generated prompt, each recipient can respond to the prompt, usually by means of a set of voting buttons.

If the message is also sent to the recipient’s external email inbox and the recipient responded to the email message, then the message in the refreshed Inbox is marked as expired and the buttons are inactive, so the recipient cannot respond twice.

If the message is system-generated and involves variables, for each variable, depending on the Variable Access setting for the event variable (on the Event Actions form) or initial state (on the Event Variable Groups form) or payload status (on the Event Action Notify or Event Action Prompt form), recipients can:

• Provide an optional response
• Provide a mandatory response
• Only read the variable value
• Not see the variable value at all