Sales Order Inquiry - Header overview

Sales > Inquiry > Order

Use this tab to see general information about the order, including tender history, credit card information, and operational hold codes.

You can expand the Credit Card Details section to view a list of the credit cards that are associated with the order. To view authorization details, expand the record.

This information from the credit card processor response file is displayed:

  • The date and time the transaction response was sent
  • The actual reason codes for denial

The Mexican Localization information such as Order Use Code, SAT Email Address, SAT UUID, SAT Original Invoice #, SAT Status is displayed for an order, only if:

  • The Enable Mexican Localization Interface check box is selected on the SA Administrator Options - Integration - Mexican Localization screen to enable the Mexican Localization interface.
  • The Hidden check box is cleared on the Personalize window.
  • The selected customer has an associated Order Use Code value specified on the Customer Setup - eCommerce screen.

These fields are informational only. You can use these fields for audit history or for troubleshooting.