ISM Mobile

ISM Mobile for Infor Service Management enables technicians to complete the assigned tasks. ISM Mobile includes offline-use options that support selected actions when the device is offline.

These features can be used online:

Work Queue: View open appointments.
Calendar: View appointments by day, week, or month, or view as a list.
Requisitions: View purchase order requisitions.
Labor Review: View labor entries that have been posted in the back office.
Customer Lookup: Search for a customer by name or number.
New Service Order: Add a new service order while in the field.
Incidents: Add an incident while in the field.
Pending Submissions: View submissions that failed due to a network connection issue or data conflict.
About ISM: Set up user and connection configuration information.

These features can also be used offline:

Work Queue: View appointments that are assigned to you.
Appointments: View details of appointments that are assigned to you.
Clock On/Clock Off: Clock on and clock off to capture hours dedicated to a single appointment.
Enter Notes: Specify information in designated sections that capture user notes.
Review Notes: Review notes that you have specified.
Enter Material: Specify a material transaction without the requirement of a lookup, if you know the exact item name.
Enter Labor: Specify the labor transactions.
Enter Miscellaneous Expense: Specify miscellaneous expenses.
Enter Reason/Resolution: Specify and review reasons and resolutions.
Perform Inspection Tasks: Specify results of the inspection tasks.