Infor Service Management

Infor Service Management is a flexible and configurable service and rental management solution with embedded industry best practices, concepts, and workflows, deployed as an extension to an ERP like CloudSuite Distribution.

Service Management enables you to manage all aspects of these business operations:

Quote Management: Manage leads and opportunities for service and contracts, with streamlined conversion upon win.
Work Order: Manage orders throughout the entire process using defined workflows, automatic escalations, and alerts to ensure exceptions are addressed quickly.
Scheduling: Ensure appropriate technicians are assigned to the jobs to enhance efficiency and improve the first-time fix rate.
Rental: Manage the check-in and check-out process for short-term and long-term equipment rental request and assure equipment uptime through preventative maintenance and inspections as well as evaluate utilization.
Field Service: Provide the remote technicians and sub-contractors with intuitive mobile and web tools to eliminate duplicate data entry, ensure real time data updates, and provide the right information for your technicians to make the most informed decision.
Warranty Claims: Manage user, manufacturer, and vendor warranties for parent and component level parts.
Call Center: Provide front-line agents with detailed, real-time information and screen service requests. Prioritize response times in accordance with Service Level Agreements (SLA) and trigger escalation as SLAs near non-compliance.
Remanufactured or refurbished items: Manage remanufacturing or refurbishing of customer returns, lease returns, or pre-owned equipment. These items are processed as used inventory and refurbished through repair, component replacement, or maintenance.