Managing will calls

The Will Call function enables customers to pick up orders from the warehouse instead of receiving shipment.

These actions can be performed on the screen:

• View and manage will call orders information available for customer pickup.
• Track customer pickup activities.

The Will Calls screen and will call orders are displayed only when the Disposition field is set to Will Call for the order on the Sales Order Entry-Customer Order Settings screen in CloudSuite Distribution (CSD).

If a will call order or order line is canceled due to lost business in CSD, the canceled order or order line is automatically removed from the Proof of Delivery (POD) Manager application.

Will Call orders are synchronized between CSD and POD through Sync.Shipment and Process.Shipment BODs.