Checking in the will call orders

  1. Access the Proof of Delivery (POD) Mobile application.
  2. Select Will Calls from the application menu. The Will Calls screen is displayed with the list of will call orders available for customer pickup.
  3. Click the required will call order. The Will Call Detail screen is displayed with the order information and line items.
  4. Click the check-in icon. The Will Call Check In screen is displayed.
  5. Ask the customer to sign in the Signature field.
    Note: You can also capture the signature on the CenPOS device, if configured.
  6. Specify the name of the customer in the Received By field.
  7. Click Status.The Will Call Resolution screen is displayed with these resolutions:
    • Picked Up
    • Partially Picked Up
    • Not Picked Up - Refused to sign
    • Not Picked Up - Pick Up Refused
    • Cancelled
  8. Select the required resolution. The Will Call Check In screen is displayed.
  9. Click Note to add additional information about the resolution.
  10. Click Photos to add pictures using camera or upload photos from gallery. The count of uploaded images is displayed in the Will Call Check In screen.
    Note: 
    • You can click the + icon to add additional photos.
    • You can click the Trash icon to delete a photo.
  11. Click Done. The check-in process is completed. The Will Calls screen is displayed and the checked-in will call order is removed from the screen.

    The updated information is sent to the POD Manager application.