View my incidents

When you click View my incidents in the Quick Actions widget, the View My Incidents window is displayed with the list of available incidents pending for review.

You can perform these actions in the View My Incidents window:

• View the list of incidents with details such as incident number, customer number and name, status code, description, priority code, and owner.
• Filter the list of incidents based on the Owner and Customer in the Seach section.
• Click an incident number to view the incident details on the Incidents form in the Service Management application.
• Click a customer number to view the customer details on the Customers form in the Service Management application.

• Click Details for an incident to view the Details window and perform these actions:

  • View available information of the incident.

  • Use these options in the Actions field:

    • Assign Incident: To assign or reassign the incident to a owner.
    • Dispatch: To view the Dispatch Scheduling form in the Service Management application.
    • Xref to SRO: To assign a Service Repair Order (SRO) to the incident. This option is enabled only if there is no SRO assigned to the incident.
    • Lines: To view the lines details associated with the incident.