Receiving a payment on account

You can receive on account (ROA) a payment on a customer account. Use these instructions when you receive a customer payment that is applied to the customer’s account and not to a specific invoice.

  1. Select Sales > Entry > Order.
  2. From More, select Receive On Account.
  3. Specify the Customer, and Ship To if applicable.
  4. Verify the value in the Warehouse field.
  5. Verify that your initials are displayed in the Taken By field.
  6. Select the Payment Type.
  7. Specify the Amount of the payment.
  8. Specify a reference in the Payment # field. If the customer is paying by check, you could use this field to record the customer’s driver’s license number. If the customer is paying by credit card and you are using a card swiping device, swipe the card now.
  9. Specify a value in the Authorize # field, if appropriate. If the customer is using a bank card, you can enter the bank-issued authorization number.
  10. Specify a number in the Check # field, if appropriate.
  11. Select the Print Receipt option to print the receipt.

    The receipt is printed to the printer specified in the SA Operator Setup-Static Information-Preferences- OE Receipts Printer setting. If a printer is not specified in SA Operator Setup, this option is not accessible.

  12. Click Submit.
  13. Click OK to open a journal.
  14. If required, specify a Bank.
    Note: The Bank field is displayed only when a valid default bank is not specified. If a default bank is set up, it is obtained using this hierarchy:
    1. Bank assigned to the selected payment type from Product Warehouse Description Payment Type Setup.
    2. If none, use the bank assigned to the payment type from SA Table Code Value Setup.
    3. If none, use the bank from Product Warehouse Description Setup.
    4. If none, use the bank from Customer Setup.
  15. A message stating that the payment has been posted is displayed. Make a note of the order number that is assigned to this transaction.
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