View customer score

The View customer score window is displayed when you click the View customer score option in Advanced Workspace. You can view the risk level, score, score factors, and details of each factor for the selected customer on the window.

You can perform these actions on this window:

• Filter the data by customer and factor, using the Search option.
• View risk level for the selected customer, which is classified into three types: High, Medium, and Low.

• View the score and description of the selected Factor. Possible values:

  • Total customer score
  • Payment pattern final score
  • Periods final score
  • Credit used final score
  • On hold final score
  • True payments final score
• Click the customer number to access the Customer Inquiry screen in the CSD application.
• View and hide row filters using the Show filter row option.
• Remove the filters using the Clear filter option.
• Export the data to an Excel sheet, using the Export to Excel option.